FAQ

How can I contact Moshi?

Email contact@shopmoshi.com or use our contact form. If your question is about an order, include your order number so we can help.

Is shipping free in the United States?

Yes. Tracked shipping to the United States is free.

When will my order arrive?

The estimated delivery time for U.S. orders is 5–8 business days from order confirmation. Delivery may take longer during periods of high demand or transportation disruptions. See our Shipping Policy for other destinations.

How do I track my order?

When tracking information is available, we will email it to you after your order ships. Please check your spam or junk folder. You can also use Track your order.

What is your return policy?

You can request a return within 90 calendar days of receiving your order. Contact us before sending anything back. Products must be clean, unwashed, and without signs of use, and, where possible, returned with their original packaging and accessories. Read our Returns & Refunds Policy for the complete conditions.

How are refunds issued?

Once your return has been received and inspected, your refund will be issued to the payment method used for the order.

What if my order arrives damaged or incorrect?

Email contact@shopmoshi.com with your order number and photos of the issue. We will review your request and offer an appropriate solution.

Can I change my shipping address?

If you notice an error, contact us as soon as possible. Address changes can be made only before preparation or shipping begins.

Which payment methods can I use?

Available payment methods are shown at checkout. Prices for U.S. shoppers are displayed in U.S. dollars.

Where can I manage my privacy choices?

Visit Your Privacy Choices. You can also read our Privacy Policy or contact us with a request concerning your personal information.