Refund policy

We want every order to be right for you. If you have a question about a return or refund, our team is available by email.

90-day money-back guarantee

You can request a return within 90 calendar days of receiving your order. Contact us before sending anything back so we can explain the next steps.

Request a return

Email contact@shopmoshi.com with your order number, delivery date, the products involved, and the reason for your request. No return form is required.

Return conditions

Products must be returned clean, unwashed, and without signs of use, and, where possible, in their original packaging with their accessories. Damaged or incomplete items, or items showing signs of use, may be subject to a deduction for diminished value.

Refunds

Once your return has been received and inspected, your refund will be issued to the payment method used for the order. If an item is defective or there was an error preparing your order, contact us with your order number and photos so we can offer an appropriate solution.