Shipping policy

Where we ship

We ship to the United States, France, Belgium, Switzerland, and Canada. Available delivery options are shown before you confirm your order.

U.S. shipping

Tracked shipping to the United States is free. Estimated delivery is 5–8 business days from order confirmation.

Other destinations

For France, Belgium, Switzerland, and Canada, tracked shipping costs €3.90 for orders below €40 and is free on orders of €40 or more, after any discounts and before shipping charges. The usual delivery time is 7–10 business days from order confirmation. Available options and charges are shown at checkout.

Delivery estimates

Delivery may take slightly longer during periods of high demand, promotional events, or transportation disruptions.

Tracking your order

When tracking information becomes available, it will be emailed to you after your order ships. Please check your spam or junk folder.

Your delivery address

You are responsible for providing an accurate address at checkout. If you notice an error, contact us as soon as possible at contact@shopmoshi.com. Changes can be made only before preparation or shipping begins.